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Standardized form for evaluating female receptionists

حرصا من مركز كيان الطبي على رفع مستوى أداء موظف الاستقبالات.  قمنا بتصميم نموذج استبيان لأداء الموظف لقياس مستوى  خدماتنا المقدمة  ولقياس مدى كفائة الموظف مما يؤثر على تقيمه واعتماد الموظف الكفء شهريا . 

إعداد: قسم الجودة

للتواصل معنا: quailty@kayan.med.sa



Receptionist Name *

Was the customer greeted with a smile and welcome *

Was the customer's data taken to serve him *

Was the appointment booked and the service required by the client verified? *

Was the invoice issued directly (if there is an advance balance) *

Was the customer served at the pre-booked time *

Have new offers and services been marketed to the customer? *

Was an additional service added to the previously booked service? *

Was she well behaved in not delaying clients (offers period)? *

Was there coordination between roles to serve visiting customers (without prior reservation)? *

Was the client dealt with tact and style? *

Was the obligation to be present in the workplace during the working period (taking into account the rest period)? *

Is it obligatory to wear an identification card? *

Was the general appearance good? *